Shipping Policy
Suvreno Order Delivery Policy
Thank you for shopping at Suvreno. This Shipping Policy explains order preparation, shipping arrangements, tracking services, delivery notes and problem handling for products purchased on our website.
Order Preparation Process
After payment is confirmed, we begin order processing. The preparation period generally takes 1 to 3 business days and includes order verification, stock confirmation, quality check and protective packaging. During large promotions or holiday peaks, processing time may be longer. Once your order is shipped, tracking information will be sent to your checkout email if available.
Shipping Methods
Standard Shipping: The estimated transit time is 10 to 20 business days after shipment. Actual delivery may be affected by destination region, carrier efficiency, customs clearance and transportation conditions.
Express Shipping: Express shipping may be available for selected regions at checkout. Estimated delivery time is usually 5 to 10 business days after shipment. Express fees and coverage vary by destination.
Delivery Notes
When you receive your parcel, please check the item style, specifications, quantity and outer package condition. If you find any discrepancy or damage, contact our support team promptly with your order ID and supporting evidence.
Tracking Your Shipment
Tracking information will be sent to you after shipment. Please allow a few business days for carrier systems to update tracking records. If you do not receive tracking information, contact service@suvreno.com or call our support number.
Shipping Fees
Shipping fees are calculated based on destination, parcel weight, package size and shipping method. The final shipping cost will be clearly shown before you confirm payment.
International Delivery
International orders may be subject to customs inspections, import duties, local taxes and other clearance fees. These charges are the responsibility of the purchaser unless otherwise stated at checkout.
Delivery Problems
If your parcel is delayed, damaged, missing or shows fulfillment errors, please provide your order number, full name, problem description and evidence such as photos or videos. Our team will review the facts and provide next steps according to store policy.
Address Updates and Order Changes
If you need to change your shipping address, contact us immediately after placing your order. Once the order enters fulfillment or shipment, modifications may not be possible.
Contact Information
Brand Name: Suvreno
Website: suvreno.com
Operated by: HAIYING TECHNOLOGY LIMITED
Business License Entity: HAIYING TECHNOLOGY LIMITED
Postal Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HK
Email: service@suvreno.com
Customer Service: +852 47485827