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Contact Suvreno Support

If you have questions about our jewelry, including necklaces, earrings, rings, bracelets, and jewelry sets, our customer support team is ready to help. We can assist with product materials, sizing, finishes, availability, and jewelry care, as well as order updates, payment questions, shipping, returns, and refunds.

Whether you need help choosing a piece before purchasing or assistance after receiving your order, please contact us through the support channels below.

Customer Support Channels

Email: service@suvreno.com
Customer Service Number: +852 47485827

Service Hours

Monday to Friday, 9:00 AM to 6:00 PM, Hong Kong Time (UTC+8).

Our customer service team is unavailable on official Hong Kong public holidays.

Response Time

We aim to respond to customer inquiries within 24–48 business hours. Response times may be longer during holidays, promotional events, or periods of high inquiry volume.

We handle messages in the order they are received and respond as promptly as possible.

How to Get Faster Support

To help us assist you efficiently, please include:

  1. Your order number and the email address used at checkout, if applicable.

  2. The jewelry product name, product link, or selected style.

  3. Relevant details, such as ring size, necklace length, color, or material.

  4. Clear photos or videos if you are reporting damage, a defect, or an incorrect item.

  5. A brief explanation of the assistance you need.

Email is recommended for inquiries involving attachments, detailed product questions, or order-related issues.

Support Topics We Cover

  • Jewelry information: Questions about materials, finishes, dimensions, ring sizes, necklace lengths, available styles, and product availability.

  • Jewelry care: Guidance on cleaning, storage, and everyday care based on the individual product’s materials and care instructions.

  • Order assistance: Questions about order status, modification requests, cancellations, and payment issues.

  • Shipping and delivery: Tracking updates, shipping delays, missing parcels, and delivery concerns.

  • Returns and refunds: Return eligibility, application procedures, damaged or incorrect items, and refund progress.

  • Store policies: Questions about our shipping, returns, refunds, privacy, and terms.

  • Website assistance: Help with product selection, checkout issues, or website errors.

Order modifications, cancellations, returns, and refunds are subject to the applicable store policies and the status of your order.

Company Information

Brand Name: Suvreno
Website: https://suvreno.com
Operated by: HAIYING TECHNOLOGY LIMITED
Business License Entity: HAIYING TECHNOLOGY LIMITED

Postal Address:
ROOM C05, FLAT A,
2/F, TONTEX INDUSTRIAL BUILDING,
2-4 SHEUNG HEI STREET,
SAN PO KONG,
HONG KONG

For returns, please contact our customer support team for instructions before sending any items. The company postal address above should not be treated as a return address unless confirmed by our team.

To help us respond efficiently, please keep messages about the same issue in one email thread.

Thank you for choosing Suvreno. We look forward to helping you with your jewelry shopping experience.