Return Policy

Suvreno After Sales Policy

This Refund Policy explains return requests, product quality concerns, refund procedures, and related after-sales support for purchases made on suvreno.com. Our goal is to provide a reliable and reassuring shopping experience for customers purchasing jewelry, including necklaces, earrings, rings, bracelets, and jewelry sets.

Before Requesting a Return

Please read the product description, material information, dimensions, sizing details, and jewelry care instructions carefully before placing an order. If you have questions about ring sizes, necklace lengths, materials, finishes, or other product details, please contact our customer support team before checkout.

Eligible After Sales Scenarios

We review return and refund requests case by case. Eligible scenarios may include:

  1. Receiving the wrong jewelry item, size, color, or style compared with your order

  2. Jewelry damaged during shipment

  3. Confirmed manufacturing defects, such as faulty clasps, broken connections, or loose settings present upon receipt

  4. Missing jewelry items or components from your parcel

  5. Other verified order fulfillment errors

Return Conditions

Returned items should generally meet the following conditions, as applicable to the reason for the return:

  • Jewelry remains unworn and in its original condition, except for the reported defect or damage

  • Original packaging, included accessories, and any supplied product documentation are returned where available

  • Items have not been resized, engraved, repaired, or otherwise altered after delivery

  • Items show no damage caused by misuse, improper storage, or care inconsistent with the product instructions

  • Relevant proof of the reported issue can be provided when reasonably requested

How to Submit a Return Request

Please submit your return or refund request within 14 calendar days of receiving your parcel. Include the following information:

  • Order ID

  • Full name and email address used for the purchase

  • Jewelry item name, style, and size, where applicable

  • A clear description of the issue

  • Photos or videos showing the issue, where applicable

Our customer support team will review your request and explain the next steps, including any return instructions. Please contact us before sending items back so we can confirm the appropriate return address and procedure.

Review and Refund Process

If a return is required, we will inspect the jewelry after it arrives at the designated return address. The inspection will consider the reported issue and the applicable return conditions.

Once the refund is approved, we will issue it to your original payment method. The time required for the funds to appear in your account depends on your bank or payment provider.

Reasons for Refund Rejection

Subject to applicable consumer rights, a return or refund request may be rejected if:

  • The request falls outside the applicable return period

  • The jewelry has damage caused by misuse, accidental impact, or improper storage

  • The item has been resized, engraved, repaired, or otherwise altered after delivery in a way that caused the reported issue

  • Required components or accessories are missing without a reasonable explanation

  • The reported issue results from care inconsistent with the product’s stated instructions

  • The returned item does not match the item purchased

A defect or shipping damage that forms the basis of an accepted claim will not itself be treated as a failure to meet the return conditions.

Order Cancellation

If you would like to cancel an order, please contact us as soon as possible. Cancellation is possible only if the order has not entered preparation or shipment.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team to discuss any applicable return options.

Contact Suvreno

Brand Name: Suvreno
Website: suvreno.com
Operated by: HAIYING TECHNOLOGY LIMITED
Business License Entity: HAIYING TECHNOLOGY LIMITED
Postal Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HK
Email: service@suvreno.com
Customer Service: +852 47485827

Please contact us for return instructions before sending any jewelry. The company postal address above is not a confirmed return address unless our support team instructs you to use it.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.